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At Irwa Mbs Industries, we prioritize customer satisfaction and aim to provide top-quality products. However, if you are not completely satisfied with your purchase, we are here to help with our straightforward return and refund process.

1. Return Policy

1.1. If you wish to return a product, you must notify us within 24 hours of receiving the item.
1.2. To initiate a return, please contact us at + 917701826516 or email mbsirwa@gmail.com with your order details and reason for the return.
1.3. Products must be returned in their original packaging, unused, and in the same condition as they were received.
1.4. Irwa Mbs Industries reserves the right to reject returns if the item shows signs of use, damage, or tampering.

2. Eligibility for Returns

2.1. The following conditions must be met for a return to be accepted:

  • The return request must be made within 24 hours of delivery.
  • The product must be unused and in its original condition with all tags, packaging, and accessories intact.
  • Damaged or defective products will be accepted if reported within the specified time frame.

2.2. Certain items may be exempt from returns, including:

  • Customized or personalized items.
  • Items that are marked as non-returnable or final sale at the time of purchase.

3. Return Process

3.1. Once your return request is approved, we will provide instructions on how to send the product back to us.
3.2. The customer is responsible for return shipping costs unless the product is damaged or defective.
3.3. Upon receiving and inspecting the returned item, we will notify you of the approval or rejection of your return.

4. Refund Policy

4.1. If your return is approved, we will process your refund within 5-7 business days of receiving the returned item.
4.2. Refunds will be issued via the original payment method used at the time of purchase.
4.3. Depending on your payment provider, it may take additional time for the refund to reflect in your account. We are not responsible for delays caused by payment processors.
4.4. Shipping charges, if applicable, are non-refundable.

5. Damaged or Defective Items

5.1. If you receive a damaged or defective product, you must notify us within 24 hours of delivery to be eligible for a return or replacement.
5.2. Please provide photos of the damaged or defective product and any relevant order details to help us resolve the issue quickly.

6. Contact Us

For any return or refund-related inquiries, please contact our customer support team: