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At Irwa Mbs Industries, we are committed to delivering your orders in a timely and efficient manner. Please review the details of our shipping policy below to ensure a smooth delivery process.

1. Processing Time 

1.1. Orders are processed within 1-2 business days after receiving the order confirmation.
1.2. Orders placed on weekends or public holidays will be processed the next business day.
1.3. You will receive a notification once your order has been shipped, including tracking details where applicable.

2. Shipping Charges

2.1. Shipping charges are calculated based on the size, weight, and destination of your order and will be displayed at checkout.
2.2. Any additional charges such as taxes, duties, or handling fees will be clearly stated before finalizing your order.
2.3. Free shipping may be available for certain products or order amounts, as part of special promotions.

3. Delivery Time

3.1. Standard delivery times are typically 5-7 business days for most locations in India, depending on the destination.
3.2. For remote areas, delivery may take longer than the standard delivery window.
3.3. Delivery times are estimates and are subject to potential delays due to unforeseen circumstances like weather, holidays, or courier issues. We are not responsible for such delays but will do our best to ensure timely delivery.

4. Tracking Your Order

4.1. Once your order has been shipped, you will receive an email or SMS notification with tracking information so you can monitor the progress of your delivery.
4.2. If you do not receive a tracking number or have issues tracking your order, please contact our support team.

5. Shipping Partners

5.1. We partner with trusted courier services and logistics providers to ensure safe and reliable delivery of your products.
5.2. We work with Shiprocket and other leading carriers for both standard and express deliveries.

6. Order Issues

6.1. If your order arrives damaged or if you receive the wrong item, please contact us within 24 hours of receiving the order, along with photos of the damaged package or product.
6.2. If an order is delayed beyond the expected delivery window, please reach out to our support team for assistance.

7. Shipping Address

7.1. It is the customer's responsibility to provide an accurate shipping address.
7.2. If an incorrect or incomplete address is provided, additional charges for reshipping may apply. We are not responsible for any delays or lost shipments due to incorrect address information.

8. Cancellations and Changes

8.1. Orders can only be canceled or modified before they are shipped.
8.2. Once an order is shipped, we cannot make any changes or accept cancellations. Please contact us immediately if you need to modify your order.

09. Contact Us

For any questions or concerns related to shipping, feel free to reach out to our customer support team: